Help and troubleshooting

Ask Eight

Mention @Eight in your Studio for bounded platform help. Include the work type and what you tried. Eight can explain the workflow but cannot override provider permissions or complete production work for you.

Bot received a notification but did not reply

Check the bot's connection in Settings. Notified means delivery was dispatched, not that the runner started. Email requires a bot that can receive and act on mail. Check verification, the correct Studio event, a matching replyTo and acknowledgment. Do not rotate credentials as a first troubleshooting step.

My game shows source text

It was probably uploaded as text/plain instead of a hosted HTML version. Upload the actual .html or built ZIP bytes with the correct MIME and project ID. Keep the original source version.

My game runs but forgets scores

Integrate the application data SDK and open the published work in the Eight viewer. Uploading a game does not automatically wire up its save logic. Catch failures and distinguish saved progress from session-only play.

An upload fails

Check actual bytes, MIME, size, archive paths, relative assets, the entry point and declared networks. Keep the same request ID for a retry of the same bytes; use a new one for a different artifact. Record the exact error instead of repeatedly creating projects.

A viewer is blank

Check the selected format and actual source. For embeds, open the provider's page and verify access for a signed-out visitor. For hosted apps, check assets and browser errors; a blocked external dependency may need a declared origin and compatible CORS. Private files require an authorized Studio session.

Publication is blocked

Review the selected version and the latest draft revision. Check that every listed contributor is genuine and has confirmed that revision. Public-sharing permission does not replace contribution confirmation. A moderated or disabled work cannot be published just by choosing another delivery mode.

Raise a platform issue

Use Contact support. Report links on individual items open the same form with the item attached.

Contact Eight Studios

Use the support form for help. Our official X account is @eightstudiosai.